Privacy Policy
Last updated: May 4, 2026 · Effective: May 4, 2026
Table of Contents
1. Introduction & Who We Are
Conveora ("Conveora", "we", "our", or "us") is a Live Connection Platform operated by Conveora Ltd. Our platform enables real people to meet in real time through curated, live, face-to-face video interactions. This Privacy Policy applies to all users of the Conveora website (conveora.com), mobile applications, and any related services (collectively, the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must discontinue your use of the Platform immediately.
2. Information We Collect
2.1 Information You Provide Directly
When you create an account or use our Platform, you voluntarily provide: • Full name and display name • Email address • Date of birth and age verification data • Profile photo and any media you upload • Gender, relationship intentions, values, and goals • Availability preferences and scheduling information • Payment and billing information (processed through our third-party payment provider) • Communications you send through support or contact forms • Any other information you choose to add to your profile
2.2 Information Collected Automatically
When you access the Platform, we automatically collect: • IP address and approximate geolocation (country/region level) • Browser type, operating system, and device identifiers • Pages visited, features used, and session duration • Referring URLs and exit pages • Cookies, local storage, and similar tracking technologies • Video and audio session metadata (not content — we do not record live sessions) • Log data including error reports and diagnostic information
2.3 Information from Third Parties
We may receive information about you from: • Authentication providers if you sign in via a third-party service • Payment processors for fraud prevention and billing verification • Analytics partners who help us understand Platform usage • Publicly available sources for identity verification purposes
3. How We Use Your Information
We use the information we collect to: Platform Operations • Create, maintain, and secure your account • Curate and match you with compatible participants for live sessions • Schedule, facilitate, and support live connection experiences • Process payments and manage billing Safety & Trust • Verify your identity and prevent fake profiles, fraud, and abuse • Enforce our Terms of Service and Community Guidelines • Investigate reports of misconduct and take appropriate action • Protect the safety of our users and the integrity of the Platform Communications • Send you session reminders, confirmations, and updates • Respond to your support requests and inquiries • Send platform announcements and policy change notifications • Send marketing communications (only with your consent; unsubscribe anytime) Improvement & Analytics • Analyse usage patterns to improve the Platform experience • Conduct research and development on new features • Measure the effectiveness of our curation and matching algorithms Legal Compliance • Comply with applicable laws, regulations, and legal processes • Respond to lawful requests from government authorities • Exercise or defend legal rights and claims
4. Legal Basis for Processing (GDPR / UK GDPR)
Where applicable data protection law requires a legal basis for processing, we rely on the following: • Contract performance: Processing necessary to provide you with the Platform services you requested. • Legitimate interests: Operating and improving our Platform, ensuring safety and security, preventing fraud, and communicating important service information — provided these interests are not overridden by your rights. • Legal obligation: Processing required to comply with applicable law. • Consent: Where we rely on consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal. • Vital interests: In limited circumstances, to protect the vital interests of any person.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. • Active accounts: Retained for the duration of your account. • Deleted accounts: Core profile data is deleted within 45 days of account deletion. Certain data (e.g., financial records, safety-related reports) may be retained for longer as required by law. • Session metadata: Retained for up to 12 months for safety and quality purposes. • Legal holds: We may retain information for longer if required by legal proceedings or regulatory obligations. You may request deletion of your personal information at any time, subject to the exceptions above.
8. Data Security
We implement industry-standard technical and organisational security measures to protect your personal information, including: • Encrypted data transmission (TLS/SSL) • Encrypted data storage • Access controls limiting employee access to personal data • Regular security assessments and monitoring • Secure credential handling and authentication protocols No method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately at security@conveora.com if you suspect any unauthorised access.
9. Your Rights & Choices
Subject to applicable law, you have the following rights regarding your personal information: • Access: Request a copy of the personal information we hold about you. • Correction: Request correction of inaccurate or incomplete information. • Deletion: Request deletion of your personal information (subject to legal retention requirements). • Restriction: Request that we restrict processing of your information in certain circumstances. • Portability: Receive your information in a structured, machine-readable format. • Objection: Object to processing based on legitimate interests or for direct marketing. • Withdraw Consent: Where processing is based on consent, withdraw that consent at any time. • Lodge a Complaint: Lodge a complaint with your local data protection authority. To exercise these rights, contact us at privacy@conveora.com. We will respond within 30 days. We may require identity verification before fulfilling certain requests.
10. Children's Privacy
Conveora is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a person under 18 without appropriate parental consent, we will take steps to delete that information. If you believe a minor has provided us with personal information, please contact us immediately at privacy@conveora.com.
11. International Data Transfers
Conveora operates globally and your information may be processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. Where we transfer personal data outside the European Economic Area (EEA) or UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other legally recognised mechanisms.
12. Your Responsibility as a User
By using Conveora, you accept full responsibility for: • The accuracy of all information you provide. You must not impersonate any person or misrepresent your identity. • Maintaining the security and confidentiality of your account credentials. You are solely responsible for all activity that occurs under your account. • Any content, communications, or behaviour during live sessions. Conveora is not responsible for what you or other users say or do during live interactions. • Ensuring you have the right to share any information, images, or content you upload to the Platform. • Understanding that live sessions are interactive and real-time. You participate voluntarily. Conveora does not screen, guarantee, or warrant the character, identity, intentions, or conduct of any other user. • Complying with all applicable laws in your jurisdiction when using the Platform. • Using the Platform only for its intended purpose and not for any illegal, harmful, or deceptive activities. You indemnify and hold Conveora harmless from any claim, liability, damage, or expense arising from your violation of these responsibilities or your use of the Platform.
13. Third-Party Links & Services
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our Platform.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must stop using the Platform and delete your account.
15. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: privacy@conveora.com General enquiries: Contact us For data subject requests, please include sufficient information to identify yourself and describe your request clearly. We aim to respond within 30 days.